FAQ
What payment methods are accepted?
We accept credit card (VISA, MasterCard and American Express) and PayPal payments.
Can I also pay by invoice?
We regret that this is currently not possible.
In which currency will I pay?
For the moment you can view the prices in CHF, Pounds, USD and Euro. Your actual bill will be settled in Euro.
When will we charge your credit card?
Your credit card is charged when ordering and we will immediately begin shipping your purchase.
I haven't received an order confirmation email, Wat can I do?
If you have not received a confirmation email, please contact our customer service department by emailing contact@kagino.com
Can I also order by phone?
We regret that this is currently not possible.
Is my personal information at Kagino secure?
Yes, your information is secure. Kagino uses SSL encryption, which ensures that your personal data and your preferred payment method are transmitted securely via the internet. The data is encrypted to ensure that it can only be read by the payment system.
Do I need a customer account to order something from Kagino?
No, you do not need a customer account. You can order from Kagino as a guest.
Why should I register for an online account?
When you register for an account you will have many benefits. You will be able to check out faster, review your past order history, save your address information and save items to a wish list.
Where can I log in?
Click on the top left on “My Account” and log in under “Returning Customers”.
How can I remove a product from my Shopping Cart?
Click on the “Remove item” link; the product will then be removed from the Shopping Cart.
How can I be sure I have placed my order correctly?
After your order has been received by us, you will receive a detailed order confirmation from us by email, listing every product ordered by you and price.
Can I cancel my order if it has not yet been sent?
An order can only be cancelled if it has not yet been processed by us. If the order has already been processed, it will be dispatched to the delivery address indicated. In this case you may make use of your 14-day right of return.
Can I still change the delivery address for an order that has already been confirmed?
The delivery address can only be changed if your order has not yet been processed and dispatched. Please contact customer service as soon as possible at contact@kagino.com to find out whether the delivery address can still be changed.
